OPERATIONAL TERMS
Terms & Conditions
Goods-In-Transit Policy & SLA Terms • InstaDrop Courier Services Ltd
1. Contract & Booking Scope
These Terms & Conditions apply to all same-day parcel, pallet, document, and freight transport bookings placed with InstaDrop Courier Services Ltd. By placing a booking online or via our 24/7 telephone desk, you accept these operational terms in full.
2. 60-Minute Pickup SLA & Guarantees
Our 60-minute pickup guarantee applies to mainland UK locations within operating logistics zones. While our average driver collection time is under 45 minutes, severe traffic delays, extreme weather conditions, or incorrect sender address details may occasionally extend pickup windows.
3. £50,000 Goods-in-Transit Insurance
Every booking automatically includes up to £50,000 Goods-in-Transit insurance coverage underwritten by leading UK cargo insurers. Coverage covers physical loss or damage during transit caused by traffic collisions or vehicle theft, provided goods were securely packaged by the sender.
4. Excluded & Prohibited Items
We do not transport hazardous explosives, illegal narcotics, unlicensed firearms, radioactive materials, or livestock. Flammable liquids, biological medical samples, and fragile items must be declared prior to booking dispatch.
5. Cancellation & Waiting Time Terms
Bookings canceled prior to driver dispatch incur zero cancellation fees. If canceled after a driver has been dispatched and arrived at the pickup address, a minimum call-out fee applies. Drivers include 15 minutes of free loading/unloading time per stop.